At Me Clinic, we strive to provide the highest standard of care and service to all our patients. We love looking after people and we are proud of that.
Feedback about your patient experience is always welcome
We understand that, occasionally, there may be concerns or misunderstandings that arise. We believe in the importance of open communication and encourage our patients to share their experiences, whether positive or constructive.
Step 1: Always speak with Your Doctor or Surgeon
Your satisfaction and well-being are our top priorities. If you have any concerns or feel dissatisfied with any aspect of your care, we strongly encourage you to speak directly with your Physician. Often a simple conversation can clarify misunderstandings and provide immediate reassurance. Our team is here to listen, support and work with you to address any concerns you may have.
Step 2: Contact Our Practice / Practice Manager
If you feel that your concerns have not been fully addressed after speaking with your doctor or surgeon, or if you would prefer to speak with someone else, we encourage you to contact us directly. You can reach us via:
- Phone: 1300 852 050
- Email: patientexperience@meclinic.com
- Mail: Attn: Practice Manager – Me Clinic, 4 Burke Rd, Malvern East, VIC – 3145
Our team will take your concerns seriously and ensure that they are handled with the utmost care and confidentiality.
Step 3: Make a Formal Written Complaint
If you remain dissatisfied after taking the above steps, you may wish to make a formal complaint. Please provide a detailed account of your concerns in writing, including any relevant dates, times, and names. This can be sent to:
- Email: patientexperience@meclinic.com
- Mail: Attn: Practice Manager – Me Clinic, 4 Burke Rd, Malvern East, VIC – 3145
Upon receiving your formal complaint, we will acknowledge receipt within 3 working days and aim to provide a full response within 7 working days. We are committed to investigating all complaints thoroughly and fairly and will work with you to find a satisfactory resolution.
Escalation of Your Complaint
If you feel that your concerns have not been adequately addressed by our practice, you have the option to escalate your complaint to the Australian Health Practitioner Regulation Agency (AHPRA).
AHPRA is the national agency responsible for regulating health practitioners in Australia and handling serious complaints about the care provided by healthcare professionals.
For more information on how to make a complaint to AHPRA, please visit their website: AHPRA Website or contact them directly on 1300 419 495
Our Commitment to Improvement & Patient Care
We take all feedback seriously and view it as an opportunity to improve our services. We are dedicated to learning from each experience to enhance the quality of care we provide to our patients.
Thank you for taking the time to share your feedback with us. Your trust in our practice is deeply valued, and we are committed to ensuring that every patient receives the highest level of attention and care.
